Privacy Policy

Last updated: 20 August 2026

This document is published in Spanish and English. In case of any discrepancy, the Spanish version prevails. Leer en español

1. What data we collect

Controller: SololaTech, as operator of the service, processes the data described in this policy. For enquiries, rights requests or privacy incidents you can write to soporte@sololatech.com. If the subscription is taken out on behalf of a company, that company decides what data about its staff or its customers is recorded in the system; SololaTech processes it solely in order to provide the service.

Account data: name, email address and profile photo (if you sign in with Google), managed with Firebase Authentication (Google).

Billing data: payments are processed by Stripe; we do not store card numbers, only customer and subscription identifiers and the status of payments.

Your business data: the information you record in the system (products, sales, purchases, customers, suppliers, members of your team) is stored in databases we administer, in a space isolated per company.

Technical data: access logs (IP, date, event) needed for security, sign-in rate limiting and auditing.

2. What we use it for

To provide the service, process payments, send operational emails (welcome, payment notices, suspension, cancellation and user invitations) and give support. We do not sell your data and we do not use it for third-party advertising.

3. Who we share it with

Only with the providers needed to run the service: Google/Firebase (authentication and subscription database), Stripe (payments), SendGrid (email delivery) and the infrastructure provider that hosts the system. Each one processes the data under its own policies and processing agreements.

4. Data about your employees

When you create accounts for your team, you are the controller of that data and we process it on your behalf solely to give them access to the system. Passwords are stored using one-way hash functions, never in plain text, and temporary credentials must be changed at first sign-in when that feature is enabled.

5. How long we keep it

For as long as your subscription is active. If you cancel, we keep your business data for 90 days so that you can reactivate or export it; after that it is deleted permanently. Audit and billing records may be kept longer where the law requires it.

6. Your rights

You can access, correct and export your data from the system itself (Settings → Export your data), request its deletion, and object to uses that are not necessary to provide the service by writing to us. You can also withdraw consent where the processing is based on it; this does not affect processing that is necessary to perform the contract or to comply with legal obligations. We will handle requests in accordance with applicable Guatemalan law.

7. Security

We apply per-company data isolation, authentication on every access, password storage using hashing, HTTPS communication, limits against automated sign-in attempts and audit logs. No system is infallible; if we detect an incident affecting your data, we will notify you.

8. Cookies and local storage

We use the browser's local storage to keep non-sensitive preferences, such as the language and the plan selected before checkout. The authentication session is managed through Firebase with session persistence. We do not use advertising cookies or third-party trackers to build commercial profiles.

9. Changes to this policy

We will publish any change here; if it is material, we will also let you know by email or in the dashboard.

10. Contact

To exercise your rights, report a privacy incident or resolve questions, write to: soporte@sololatech.com.